Welcome to the NGS Helpdesk ticketing system

The helpdesk ticketing system manages queries that are submitted to the NGS Academy to provide support for the Africa CDC Pathogen Genomics Initiative and others working in pathogen surveillance. For example, when course participants have follow up questions or issues, they can submit their questions via the helpdesk ticketing system. The system then creates a digital record of the query and notifies Trainers to provide assistance.

The Helpdesk ticketing systems formalises this support process, enabling us to track open cases and reduce the time that a participant has to wait to have their query resolved. Visit our website https://uct-cbio.github.io/ngs-academy/about/ for more about training.